Terms & conditions
Last updated: 6 october 2025
Business name: Emessa jewellery
Website: www.emessajewellery.com
Contact: waperth2@icloud.com
Business address: 643 beach rd (warwick grove shopping centre), warwick, wa, australia, western australia
1. Introduction
Welcome to emessa jewellery. These terms and conditions (“terms”) outline your rights and obligations when using our website and purchasing from us.
By visiting or shopping on www.emessajewellery.com you agree to comply with these terms and all applicable australian laws, including the australian consumer law (acl).
If you do not agree with these terms, please refrain from using our website or making purchases.
2. Use of website
You may use this website for lawful purposes only. Any attempt to misuse the website, including hacking, fraudulent orders, or violating third-party rights, may result in restricted access or legal action. We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion if misuse is suspected.
3. Product information and accuracy
Emessa jewellery strives to present accurate descriptions, images, and prices for all jewellery pieces. However, as many of our items are handcrafted, slight variations in size, colour, or finish may occur. Product weights and dimensions are approximate and may differ slightly from actual items. We do not warrant that descriptions or images are error-free, but we commit to correcting any inaccuracies as soon as they are identified.
4. Pricing, payments, and currency
All prices are displayed in australian dollars (aud) and include goods and services tax (gst) unless otherwise stated.
We reserve the right to adjust prices, apply promotions, or correct errors at any time without prior notice. If an incorrect price is listed, we may cancel the order and issue a full refund before dispatch.
Payments can be made through our secure payment gateways (e.g., visa, mastercard, paypal, afterpay). We do not store your payment card details. Transactions are processed through encrypted and compliant third-party systems.
5. Orders and acceptance
Placing an order constitutes an offer to purchase under these terms.
After your order is placed, you will receive an acknowledgment email confirming we have received it, this does not mean your order has been accepted.
Your order is accepted once payment has been verified and the item has been dispatched.
If your order cannot be fulfilled (due to stock unavailability or system error), you will be notified, and a full refund will be issued.
6. Shipping and delivery
We deliver australia-wide via trusted courier services. Delivery times may vary depending on your location, order volume, and external courier delays. Once your order is shipped, you’ll receive tracking details via email. While we make every effort to ensure timely delivery, emessa jewellery is not responsible for postal delays, customs clearance issues, or lost parcels caused by third-party couriers.
7. Returns, exchanges, and refunds (under australian consumer law)
Your rights under the australian consumer law (acl) are fully protected. This means you are entitled to a repair, replacement, or refund if the product you receive is faulty, damaged, or not as described.
In addition to your statutory rights:
We accept returns or exchanges within 7 days of delivery for eligible items.
Returned jewellery must be unused, unworn, and in original packaging.
Custom-made, engraved, or personalised items cannot be returned or refunded, except in cases of manufacturing defects.
Earrings cannot be returned for hygiene reasons.
Refunds are processed using the original payment method after inspection and approval.
For detailed instructions, please refer to our returns & exchange policy on our website.
8. Product care and warranty
Our jewellery is designed and crafted with precision. However, care and handling play a crucial role in its longevity. To maintain your jewellery, avoid contact with water, perfumes, lotions, and chemicals, and store items in a dry, padded space. Emessa jewellery provides a limited manufacturing warranty covering defects in materials or craftsmanship.
This warranty does not cover:
Normal wear and tear
Accidental damage or misuse
Alterations by third parties
Under australian consumer law, this warranty operates in addition to your consumer guarantees, not in replacement of them.
9. Intellectual property
All website content, including designs, logos, product photos, descriptions, and trademarks, is the property of emessa jewellery. You may not reproduce, copy, modify, or distribute any material from our website without written consent. Any unauthorised use of intellectual property may result in legal action under australian copyright law.
10. Limitation of liability
To the fullest extent permitted by law, emessa jewellery is not liable for any indirect, consequential, or incidental damages resulting from your use of the website, products, or services. Our total liability for any claim shall not exceed the amount paid for the product that gave rise to the claim. This clause does not limit your rights under the australian consumer law, which cannot be excluded or restricted.
11. Indemnification
You agree to indemnify and hold harmless emessa jewellery, its owners, staff, and affiliates from any claims, damages, or expenses resulting from your breach of these terms or misuse of our website.
12. Privacy
Your personal information is handled in accordance with the privacy act 1988 (cth) and our privacy policy, which outlines how we collect, store, and use your data.
13. Third-party links
Our website may include links to third-party websites or platforms for your convenience. Emessa jewellery does not control, endorse, or take responsibility for third-party content or practices. We recommend reviewing their terms before interacting with those sites.
14. Governing law and jurisdiction
These terms are governed by the laws of western australia, australia. Any disputes will be handled in the courts of perth, wa. By using this website, you agree to submit to the exclusive jurisdiction of these courts.
15. Updates to terms
We may amend these terms from time to time to reflect business, legal, or regulatory changes.
Updated versions will be posted on our website with the revised date. Continued use of our website indicates acceptance of any changes.
16. Contact us
If you have any questions about these terms, please contact:
643 beach rd (warwick grove shopping centre), warwick, wa, australia, western australia
Last Updated: 6 October 2025
Business Name: Emessa Jewellery
Website: www.emessajewellery.com.au
Contact: waperth2@icloud.com
Business Address: 643 Beach Rd (Warwick Grove Shopping Centre), Warwick, WA, Australia, Western Australia]
1. Introduction
Welcome to Emessa Jewellery. These Terms and Conditions (“Terms”) outline your rights and obligations when using our website and purchasing from us.
By visiting or shopping on www.emessajewellery.com.au, you agree to comply with these Terms and all applicable Australian laws, including the Australian Consumer Law (ACL).
If you do not agree with these Terms, please refrain from using our website or making purchases.
2. Use of Website
You may use this website for lawful purposes only. Any attempt to misuse the website, including hacking, fraudulent orders, or violating third-party rights, may result in restricted access or legal action. We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion if misuse is suspected.
3. Product Information and Accuracy
Emessa Jewellery strives to present accurate descriptions, images, and prices for all jewellery pieces. However, as many of our items are handcrafted, slight variations in size, colour, or finish may occur. Product weights and dimensions are approximate and may differ slightly from actual items. We do not warrant that descriptions or images are error-free, but we commit to correcting any inaccuracies as soon as they are identified.
4. Pricing, Payments, and Currency
All prices are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST) unless otherwise stated.
We reserve the right to adjust prices, apply promotions, or correct errors at any time without prior notice. If an incorrect price is listed, we may cancel the order and issue a full refund before dispatch.
Payments can be made through our secure payment gateways (e.g., Visa, Mastercard, PayPal, Afterpay). We do not store your payment card details. Transactions are processed through encrypted and compliant third-party systems.
5. Orders and Acceptance
Placing an order constitutes an offer to purchase under these Terms.
After your order is placed, you will receive an acknowledgment email confirming we have received it, this does not mean your order has been accepted.
Your order is accepted once payment has been verified and the item has been dispatched.
If your order cannot be fulfilled (due to stock unavailability or system error), you will be notified, and a full refund will be issued.
6. Shipping and Delivery
We deliver Australia-wide via trusted courier services. Delivery times may vary depending on your location, order volume, and external courier delays. Once your order is shipped, you’ll receive tracking details via email. While we make every effort to ensure timely delivery, Emessa Jewellery is not responsible for postal delays, customs clearance issues, or lost parcels caused by third-party couriers.
7. Returns, Exchanges, and Refunds (Under Australian Consumer Law)
Your rights under the Australian Consumer Law (ACL) are fully protected. This means you are entitled to a repair, replacement, or refund if the product you receive is faulty, damaged, or not as described.
In addition to your statutory rights:
- We accept returns or exchanges within 7 days of delivery for eligible items.
- Returned jewellery must be unused, unworn, and in original packaging.
- Custom-made, engraved, or personalised items cannot be returned or refunded, except in cases of manufacturing defects.
- Earrings cannot be returned for hygiene reasons.
Refunds are processed using the original payment method after inspection and approval.
For detailed instructions, please refer to our Returns & Exchange Policy on our website.
8. Product Care and Warranty
Our jewellery is designed and crafted with precision. However, care and handling play a crucial role in its longevity. To maintain your jewellery, avoid contact with water, perfumes, lotions, and chemicals, and store items in a dry, padded space. Emessa Jewellery provides a limited manufacturing warranty covering defects in materials or craftsmanship.
This warranty does not cover:
- Normal wear and tear
- Accidental damage or misuse
- Alterations by third parties
Under Australian Consumer Law, this warranty operates in addition to your consumer guarantees, not in replacement of them.
9. Intellectual Property
All website content, including designs, logos, product photos, descriptions, and trademarks, is the property of Emessa Jewellery. You may not reproduce, copy, modify, or distribute any material from our website without written consent. Any unauthorised use of intellectual property may result in legal action under Australian copyright law.
10. Limitation of Liability
To the fullest extent permitted by law, Emessa Jewellery is not liable for any indirect, consequential, or incidental damages resulting from your use of the website, products, or services. Our total liability for any claim shall not exceed the amount paid for the product that gave rise to the claim. This clause does not limit your rights under the Australian Consumer Law, which cannot be excluded or restricted.
11. Indemnification
You agree to indemnify and hold harmless Emessa Jewellery, its owners, staff, and affiliates from any claims, damages, or expenses resulting from your breach of these Terms or misuse of our website.
12. Privacy
Your personal information is handled in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy, which outlines how we collect, store, and use your data.
13. Third-Party Links
Our website may include links to third-party websites or platforms for your convenience. Emessa Jewellery does not control, endorse, or take responsibility for third-party content or practices. We recommend reviewing their terms before interacting with those sites.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of Western Australia, Australia. Any disputes will be handled in the courts of Perth, WA. By using this website, you agree to submit to the exclusive jurisdiction of these courts.
15. Updates to Terms
We may amend these Terms from time to time to reflect business, legal, or regulatory changes.
Updated versions will be posted on our website with the revised date. Continued use of our website indicates acceptance of any changes.
16. Contact Us
If you have any questions about these Terms, please contact:
0402 253 861
643 Beach Rd (Warwick Grove Shopping Centre), Warwick, WA, Australia, Western Australia